ABDULLA,ABDULRAHMAN,SHAFEI,ABDULRAHMAN,ALKAMALI,,

Assistant Manager | Vetting Unit

Ajman, UAE

Profile summary

Assistant Manager | Vetting Unit with 18 years of experience across 4 organizations, specializing in regulatory compliance and operational strategy. This UAE national professional bridges a background in legal training with extensive expertise in banking operations and vetting protocols. Multilingual professional fluent in 23 languages who manages complex risk assessments and staff development to ensure adherence to internal and Central Bank standards. Committed to advancing national development goals through disciplined oversight and process optimization.

Career highlights

Regulatory Compliance: Directs daily vetting operations and due diligence processes across 5 roles to ensure adherence to internal policies and Central Bank regulatory standards.

Operational Leadership: Coordinates training programs for junior staff on vetting procedures and regulatory updates while managing complex risk assessments for Credit and Legal departments.

Process Management: Executes end-to-end branch operations and internal audits, maintaining accurate documentation and reporting standards to facilitate successful internal and external compliance reviews.

Key skills

Professional
Branch OperationsBanking OperationsRegulatory ComplianceCustomer ServiceProcess OptimizationRisk ManagementMarketing and SalesBudget ControlFacility OversightStaff ManagementTraining & DevelopmentInventory ControlStatistics & Data AnalysisMicrosoft Office SuiteCommunication SkillsTime ManagementLeadership skillsPlanning & OrganizingDue Diligence ProtocolsOperational StrategyInternal Audit StandardsRegulatory ReportingLegal DocumentationWorkflow CoordinationFinancial Instrument ProcessingCompliance MonitoringBranch Infrastructure SetupPerformance Oversight

Professional experience

Assistant Manager – Vetting UnitJan 2020 - Present
Ajman Bank | including staff

Shapes the operational strategy for the Vetting Unit, steering compliance protocols and due diligence workflows. Manages team performance and training initiatives to ensure adherence to internal policies and regulatory standards.

  • Directs daily operations for background checks, document verification, and due diligence processes to maintain regulatory compliance.
  • Analyzes high-risk cases and complex applications to identify potential financial risks.
  • Coordinates training programs for junior staff on vetting procedures, regulatory updates, and internal compliance requirements.
  • Produces detailed reports on vetting findings, risk assessments, and compliance metrics to support decision-making for Credit and Legal departments.
  • Maintains confidential records of all vetting activities to facilitate internal and external audits.
Assistant Branch ManagerJan 2015 - Jan 2020
Ajman Bank

Steered branch operations and administrative functions under the direction of the Branch Manager. Oversaw staff training and performance monitoring to maintain service standards and regulatory compliance across daily banking activities.

  • Enforced bank policies, security protocols, and AML/KYC regulations to ensure operational compliance.
  • Managed daily MIS reporting, debit card issuance, and returned check processing workflows.
  • Collaborated with internal departments to resolve customer requests and facilitate branch sales targets.
Customer Service ManagerJan 2013 - Jan 2015
Abu Dhabi Islamic Bank

Directed branch operations and service standards, overseeing staff training and internal compliance protocols. Architected the infrastructure for new branch openings while ensuring adherence to regulatory reporting requirements and internal audit standards.

  • Executed the end-to-end setup of new branch operations, including staff access provisioning, system training, and the establishment of cost centers.
  • Performed internal audits to resolve discrepancies and maintained service standards across branch operations.
  • Managed overdrawn account reporting and blacklist monitoring to ensure compliance with Central Bank regulations.
Customer Service OfficerJan 2009 - Jan 2013
Dubai Islamic Bank

Directed customer account operations and regulatory compliance protocols within a retail banking environment. Coordinated inter-departmental workflows to ensure the accurate processing of financial instruments and service requests.

  • Executed the opening and closing of savings and payroll accounts in accordance with established regulatory standards.
  • Produced daily MIS reports, managed debit card issuance, and processed returned checks.
  • Collaborated with internal departments to resolve customer inquiries and complete compliance-related tasks.
TraineeJan 2007 - Present
Ajman Federal Courts of First Instance

Supported administrative operations within the Ajman Federal Courts of First Instance, focusing on the maintenance of legal records and the procedural requirements of judicial documentation. Gained exposure to courtroom protocols and the management of case files during 2007.

  • Assisted court clerks with the organization of case files and legal records to maintain documentation accuracy.
  • Observed the preparation of judicial correspondence and official court documentation to understand administrative workflows.

Education

B.A.Jan 2014
Ajman University

Mass Communication & Public Relations

Certifications

Certificate Hp · 2026-01-01T00:00:00.000Z

Languages

activities (Professional) ·  Actively contributed to (Professional) · supporting charitable projects (Professional) · with Al (Ihsan Charity Center) ·  Participated in the Student (Professional) · Parliament (Professional) ·  Participated in the Sixth (Professional) · Conference of Government (Professional) · Officials on Copyright (Professional) · Protection in Arab Countries (Professional) ·  Professional Diploma in Customer Happiness (Professional) · 2022 (Professional) ·  ICDL (International Computer Driving License) ·  Emirates Programmes for Banking Professionals (DIB) ·  Branch Operations Control course (Professional) ·  Cross (Selling in Retail Banking) ·  Islamic Finance Foundations (Professional) ·  Retail Banking Sales Skills (Professional) ·  Project Knowledge and Delivery (Professional) ·  Customer Service Quality Training (Professional) · Training courses (Professional) · REFERENCES (Professional) · Available upon request (Professional)